Multi-channel Sales Associate Job (Mankato, MN, US)

Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

What does a Best Buy Multichannel Sales Associate do?

A Multichannel Sales Associate drives sales through all channels by answering customer phone calls and delivering solutions. As a trusted advisor and partner, they develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology. They partner with other employees, especially Sales Transaction Assistants, to ensure no customer is ever left unserved or underserved.

90% of your time you will:

• Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.
• Communicate to customers what’s possible with technology.
• Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.
• Help answer questions and resolve customer issues.

10% of your time you will:

• Provide peer feedback and coaching to Sales Transaction Assistants to improve business results and customer experience.
• Act as a peer leader to Sales Consultants.
• Perform other duties as assigned.

What are the Professional Requirements of a Best Buy Multichannel Sales Associate?


Basic Requirements:

• 3-6 months experience in customer service or sales

Preferred Requirements:

• High school diploma or equivalent
• 3-6 months phone experience
• 3-6 months sales experience

What are my rewards and benefits?
Discover your career here! At Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.